Job Overview
The Member Services Tech Support Tier 1 agent will answer inbound/outbound calls, conduct activations, troubleshooting device and or network issues and answering complex account and billing related questions. They will also support the research, tracking and reconciliation of member accounts. This position requires excellent customer service and will collaborates with management team and assist in identifying opportunities for efficiency and process improvement.
Essential Functions and Responsibilities
- Answer inbound/outbound calls using the Mitel phone system.
- Perform activations, technical support and answer complex account and billing related questions.
- Support research, tracking and reconciliation of member accounts.
- Provide excellent customer service on every call.
- Perform other duties as assigned by management.
Required Knowledge/Skills/Abilities
- Excellent verbal, written, and interpersonal communication skills.
- Professional phone and email etiquette.
- Demonstrated ability to prioritize work.
- Dependable, including excellent attendance.
- Willing to work overtime and Saturdays.
- Proficient with Microsoft Office Suite including Skype for Business.
Education and Experience
- High School degree with some college/Associates degree preferred.
- Previous customer service/tech support experience preferred.
- Call center experience preferred but not required.
Physical Requirements
- Must be able to sit for long periods of time.
- Must be able to work in a variety of spaces to include cubicle, counter, and or desk areas.
How To Apply
Please send your resume to rich.savage@patriotmobile.com
