Job Description
Is customer service your passion? Are you able to establish yourself as a trusted advisor? Do you like consulting with clients to help them reach their goals?
Traveling Coaches is looking for a Client Success Consultant with experience in adult education and learning strategy to oversee a portfolio of customers and collaborate with them to define a learning journey that maximizes the application and user adoption of Traveling Coaches learning products and offerings. You must be able to multitask with extreme precision, quickly adapt to new technologies, and provide outstanding and effective customer service both over the phone and via email. If this sounds like you, please take a few minutes to complete our survey at https://take.surveys.ci/s/F4C7E1 and submit your resume.
Benefits
- Health, dental, vision, short- and long-term disability insurance
- Employer matching retirement plan
- Flex Plan for medical and childcare expense saving
Job Requirements
- Drive customer success by serving as the primary point of contact to achieve client adoption and satisfaction.
- Build and maintain a relationship with a portfolio of 50-75 client accounts.
- Establish success plans that outline clients’ goals, consult with them on how to execute, and enable them to measure their progress.
- Understand current business challenges and industry trends to help drive strategies on how to fully utilize the learning platform.
- Provide value-added recommendations to customers on learning industry trends and best practices.
- Collaborate cross-functionally to improve overall client experience leading to increased satisfaction and loyalty among clients.
- Help prepare for and lead strategic customer account meetings and regular check-ins.
- Manage client relationships, sustaining greater than 95% retention and renewal targets through ongoing support, technical guidance, and recommendations for implementing a year-long learning journey that maximizes use of e-learning content, customer resources and the client’s learning portal.
- Serve as a customer advocate to identify strategic risks and take actions for resolution.
- Expand accounts by identifying cross-sell and up-sell opportunities for complementary products/services.
Qualifications
- Bachelor’s degree or higher.
- 1-3 years of experience providing outstanding client service for multi-year engagements, and implementation and support of learning, technology, and compliance programs.
- Strong interpersonal and client-facing skills.
- Strong focus on achieving commitments to clients by applying leadership, communications, collaboration, and problem-solving skills.
How To Apply
https://take.surveys.ci/s/F4C7E1 & SUBMIT RESUME
