Communications Supervisor 303 views

SUMMARY:

Responsible for supervising and coordinating activities of employees in the communications department.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Leadership:

• Coordinate all activities in the prayer center as directed by management.

• Develop professionalism, efficiency, and the right attitude within the department, emphasizing to each prayer partner that this is the goal of the department.

• Lead as a professional, by example, through appearance, dress, attendance, and punctuality.

• Assist prayer partners through instruction, encouragement, and correction when needed.

• Observe and monitor prayer partner assignments and phones.

• Delegate assignments to team leaders/prayer partners.

• Reinforce chain of command in leadership.

• Ensure safety and security of department.

• Work overtime as needed.

Communication:

• Assign staff to check voicemail daily.

• Update staff on changes in procedures, programs, and all other areas of the department.

• Distribute Whats Happening scripts.

• Answer questions of team leaders, prayer partners, callers, and donors.

• Review mistakes and errors with prayer partners by using on the job training techniques to help them minimize mistakes.

• Document disciplinary actions.

• Supervise, advise, and work closely with trainer concerning individual prayer partners ongoing training.

• Place new prayer partners after training is complete.

• Exercise good listening skills and sound judgement.

• Assist communications department management in instructing prayer partners in the function of the phones and computers when requested.

• Assist communications manager with balancing timesheets.

Supervisory:

• Directly supervise up to 34 employees in the communications department.

• Carry out responsibilities in accordance with the organizations policies and applicable laws; including but not limited to interviewing, hiring, training, appraising performance, rewarding, disciplining of employees, planning, assigning, and directing work, addressing complaints, and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Self-motivated and dependable.

• Ability to adapt with any and all situations.

• High quality customer service skills.

• Excellent oral and written communications skills.

• Ability to delegate responsibilities and tasks.

• Strong leadership and people management skills.

• Ability to operate computer and phone simultaneously.

• Display good judgment.

• Type at least 25 words per minutes.

• Take initiative.

• Able to carry out assignments efficiently.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED).

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one situations to co-workers.

REASONING ABILITY:

• Ability to understand and carry out written, verbal, and demonstrated instructions.

• Ability to deal with problems involving a few concrete variables in standardized situations.

• Work alone and as part of a team.

• Perform repetitive work.

• Be vigilant and concentrate.

MATHEMATICAL SKILLS:

Ability to add and subtract two digit numbers, and to multiply and divide by 10s and 100s.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Physical activity includes, but is not limited to: opening, pulling, pushing, reaching above shoulder, reaching below waist, reaching waist to shoulder; repetitive motion wrist, hands, arms, and/or fingers when using computer; standing, walking, stooping, and kneeling.

• Required to sit much of the day; occasionally required to stand.

• Occasionally lift and/or move up to 25 pounds.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

• Occasionally exposed to moving mechanical parts.

• The noise level in the work environment is usually moderate.