EVEXIAS Medical Centers is a medical wellness company based in Southlake, Texas. EVEXIAS is the GREEK word that means “Excited or Exuberant about being WELL“, and that is our goal for all our patients.
We offer several medical wellness therapies, all designed to help our patients look and feel fantastic as they live their best life!
We consider ourselves a Kingdom company, believing that we are to be good stewards of all that God has entrusted to us (e.g. our company, our mind/body/spirit).
Our Vision: Establish EVEXIAS Medical Centers as the premier industry leader and innovator of the Medical Wellness movement.
Our Mission: To create lifelong patients.
We are looking for a servant leadership person who has a passion for serving others through exceptional customer service and who believes in (and lives in the space of) optimal wellness.
Job Summary
The successful candidate is able to project a caring attitude over the phone and through electronic communication such as email. The goal is to perform customer service activities in a manner that assures potential patients are informed, existing patients are cared for, and the company is well represented.
Essential Duties and Responsibilities
- Use professional telephone etiquette to answer client calls and respond appropriately.
- Be knowledgeable of all products and services and able to communicate with clients fully but implement limits when questions should be referred to
- medical staff.
- Provide customers with an experience that will always be remembered.
- Make patient calls in regards to products and services.
- Assure prompt and positive action on all patient complaints, questions, concerns and suggestions.
- Project a professional image through personal appearance, demeanor and communication (oral, verbal and written).
- Maintain a clean and well organized work environment.
- Suggest customer service improvements to company systems or processes.
- Know and efficiently use patient database system when communicating with clients or implementing projects.
- Assist with updates, edits, reviews, and additions to the marketing and patient data bases.
Qualifications
- To perform this job successfully, an individual must be able to execute each essential duty satisfactorily and be adept at multi-tasking.
- They must be detail-oriented and have strong organizational and time management skills.
- An exceptional customer service orientation is a must!
- The candidate should be very comfortable working with the Microsoft Office Suite of products and be willing to learn our EMR system (PatientNow).
- They must be able to think creatively about problem-solving and look for opportunities to move tasks and projects forward in the face of potential road-blocks, keeping the company’s highest level of service in mind while maintaining fiscal responsibility.
- Additionally, the successful candidate will be expected to be a team member who fits into the culture of the company and works well with other team members at all levels – peer, supervisory, and subordinate.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This work is performed in an office environment with normal noise levels.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal and expansive reading.
The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand; walk and sit.
