POSITION SUMMARY
To provide excellent customer service to the vision partners so as to strengthen their relationship with Daystar.
Duties / Responsibilities
- Manage a large number of incoming calls
- Identify and assess partner/viewer needs to achieve satisfaction
- Resolve problems by clarifying complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution by using department standard procedures
- Keep record of customer interactions, process customer accounts
- Maintain partners records by following the techniques and procedure as outlined by department format
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Follow communication procedures, guidelines, and policies
- Contribute to overall team effort by accomplishing related results as needed
- Gather information electronically or physically to generate statistical reports as needed
- Communicating with partners via phone, emails, and/or letters
- Any other duties assigned
Skills / Qualifications
- High School and/or Associates Graduate
- Excellent Typing and Data Entry Skills
- Proficient in MSOffice, especially Excel
- Customer focus and adaptability to different personality types
- Self- Motivated, Attentive to Details, Focused, Thorough and Organized
- Ability to meet deadlines
- Strong communication skills in both oral and written formats
- Ability to multi-task, set priorities and manage time effectively
- Excellent Phone and verbal skills along with active listening
- Understanding of NetSuite Software and MS Share point is a plus
Physical Demands
- Must be able to sit at workstation for extended periods of time
- Requires normal range of hearing and vision
Working Conditions
The job requires working weekends 3 times a year during the ministry fundraising period
How To Apply
Thank you for showing interest in Daystar’s job openings.
In order to be considered for a position, please complete the online application at www.daystar.com/employment. Simply click on the job title to apply.
Thank you and God’s Blessing to you.