Partner Services Representative 458 views

POSITION SUMMARY

To provide excellent customer service to the vision partners so as to strengthen their relationship with Daystar.

Duties / Responsibilities

  • Manage a large number of incoming calls
  • Identify and assess partner/viewer needs to achieve satisfaction
  • Resolve problems by clarifying complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution by using department standard procedures
  • Keep record of customer interactions, process customer accounts
  • Maintain partners records by following the techniques and procedure as outlined by department format
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Follow communication procedures, guidelines, and policies
  • Contribute to overall team effort by accomplishing related results as needed
  • Gather information electronically or physically to  generate statistical reports as needed
  • Communicating with partners via phone, emails, and/or letters
  • Any other duties assigned

Skills / Qualifications

  • High School and/or Associates Graduate
  • Excellent Typing  and Data Entry Skills
  • Proficient in MSOffice, especially Excel
  • Customer focus and adaptability to different personality types
  • Self- Motivated, Attentive to Details,  Focused, Thorough and Organized
  • Ability to meet deadlines
  • Strong communication skills in both oral and written formats
  • Ability to multi-task, set priorities and manage time effectively
  • Excellent Phone and verbal skills along with active listening
  • Understanding of NetSuite Software and MS Share point  is a plus

Physical Demands

  • Must be able to sit at workstation for extended periods of time
  • Requires normal range of hearing and vision

Working Conditions

The job requires working weekends 3 times a year during the ministry fundraising period

How To Apply

Thank you for showing interest in Daystar’s job openings.

In order to be considered for a position, please complete the online application at www.daystar.com/employment.  Simply click on the job title to apply.

Thank you and God’s Blessing to you.

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Daystar Television Network is an award-winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.

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  • Address 3901 Hwy 121, Bedford, Texas 76021
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About Gateway Church

We’re all about people because God is all about people. One of the ways we express our love for Him is through our love for people, and we do that by helping each person who comes to Gateway grow in their relationship with the Lord.

It begins with our vision to see people saved, healed, set free, discipled, equipped, empowered, and serving. Everything we do revolves around those seven things. And it all starts with our weekend services. We meet in six locations across the Dallas/Fort Worth Metroplex, and you can even join us online if you aren’t in the area.

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