Guest Relations Assistant 345 views

SUMMARY

This position assists the Manager of Guest and Audience Relations in all aspects of guest relations and hosting with respect to LOI television events.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Assist in the research of available testimonies and guest materials given to LIFE Today from the Phone Center, by mail, publishers, publicists & other sources. Evaluate such materials as assigned and submit findings in writing to the Manager of Guest and Audience Relations. Follow up on submissions as needed.
• Extensively research current topics and potential guests, compile facts and pertinent information in a readable format for the manager, producers, and any other appropriate staff involved with the show.
• Assist with arranging travel for approved guests, including booking flights and hotel as well as coordinating and/or providing ground transportation to and from the studio.
• During show tapings, will assist the manager in coordinating the guests’ activities by obtaining release forms and helping to escort them to necessary locations such as make-up, dinner, and the studio at appropriate times. Eagerness to serve and above-and-beyond hospitality are expected throughout any taping events.
• Assist in the research of available testimonies and guest materials given to LIFE Today from the Phone Center, by mail, publishers, publicists & other sources.
• Evaluate such materials as assigned and submit findings in writing to the Manager of Guest and Audience Relations and follow up on submissions as needed.
• Extensively research current topics and potential guests, compile facts and pertinent information in a readable format for the manager, producers, and any other appropriate staff involved with the show.
• Read assigned books every week and provide a comprehensive written evaluation of the content, theology, potential controversies, and other important information as it pertains to our LIFE Today hosts and viewers. In addition to a written report, research and provide the best available videos of any potential guest in order to evaluate his/her on-camera communication style.
• Utilize social media (Facebook, Instagram, Twitter, etc.), relevant news outlets, and other appropriate sources to research current topics, identify potential guests, and compile facts and pertinent information in a readable format for the manager, producers, and any other appropriate staff involved with the show.
• Work with Producers and Inprov to coordinate social media promotional strategy for guests in advance of shows airing.
• Anything deemed necessary by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Professional and warm communication with a variety of people via phone, email, and in person
• Exceptional writing and editing skills
• Computer skills Outlook, Word, Excel, PowerPoint
• Knowledge of social media platforms (Facebook, Instagram, Twitter, YouTube, etc)
• Listening and comprehension skills
• Prior marketing experience helpful
• Prior experience working with events helpful
• Ability to work in a self-directed setting
• Ability to follow orders

EDUCATION and/or EXPERIENCE

A College degree is strongly preferred, but not required; public relations and/or marketing experience is preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to effectively present information in one-on-one situations to co-workers.

REASONING ABILITY

Ability to understand and carry out written, verbal, and/or demonstrated instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Work alone and as part of a team.

Perform repetitive work.

Be vigilant and concentrate.

Work overtime.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical activity includes, but is not limited to opening, pulling, pushing, reaching above the shoulder, reaching below the waist, reaching the waist to shoulder; repetitive motion of wrist, hands, arms, and/or fingers when using computer; standing, walking, stoop or kneel.

While performing the duties of this job, the employee is required to sit much of the day. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.