Customer Service Associate 66 views

Job Description

SUMMARY:

The duties include but are not limited to serving as initial point of contact for donors via phone and email to meet needs and gather requested information.

 

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide product and service information to donors, including offer amounts and fair market value deduction amounts
  • Provide shipping and reshipping information to donors, including rates for expedited shipping methods
  • Supply financial information, including quarterly and annual giving
  • Record complaints, including defective, damaged or incorrect products, returns for donation credit, returns for refund, or exchange for item of similar value
  • Maintain customer accounts by processing adjustments and reprinting/replacing receipts
  • Respond to donors via phone, email, or mailed response
  • Communicate via wearable phone headset
  • Prepare product and service reports by collecting, analyzing, and distributing customer information to other LOI departments
  • Serve as Building “B” receptionist
  • Interact with occasional walk-in donors
  • Assist with the maintenance of files and storage
  • Label and distribute direct mail samples
  • Assist in set up and distribution of coding for projects, including direct mail, partnership, and website
  • Perform additional tasks as assigned
  • Work overtime as necessary

QUALIFICATIONS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Type at least 45 words per minute.
  • 10-key calculator by touch, 20 keys per minute.
  • Proficiency in Microsoft Excel.
  • Listening and comprehension skills.
  • Mechanically inclined.

 

EDUCATION:

High school diploma or general education degree (GED) preferred

 

EXPERIENCE:

One to three months related experience and/or training; or equivalent combination of education and experience.

 

LANGUAGE SKILLS:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to effectively present information in one-on-one situations to co-workers.

 

REASONING ABILITY:

  • Ability to understand and carry out written, verbal, and/or demonstrated instructions
  • Ability to handle conflict resolution
  • Work alone and as part of a team
  • Perform repetitive work
  • Be vigilant and be able to concentrate

 

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

  • Physical activity includes, but are not limited to: opening, pulling, pushing, reaching above shoulder, reaching below waist, reaching waist to shoulder; repetitive motion wrist, hands, arms, and/or fingers when using computer; stand, walk, stoop, and kneel.  Required to sit much of the day.
  • Occasionally required to stand.
  • The individual must occasionally lift and/or move up to 25 pounds.  The specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job:

While performing the duties of this job, the individual will occasionally be exposed to moving mechanical parts.  The noise level in the work environment is usually moderate.

How To Apply

Thank you for showing interest in our job openings!

As a reminder, in order to be considered for a position with our organization, you must complete an online application through our website http://lifetoday.org/about-life/job-opportunities/. If you have not done so already, please take a moment to submit this application.

Simply click on the job title for which you care to apply and a new window will open containing a job description and application.

Thank you and God bless!

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LIFE Outreach International is a Christian, faith-based organization committed to expressing God’s love in both word and deed. This commitment is in answer to Jesus’ challenge to spread the Good News of His salvation to all people and every nation.

We do this by proclaiming God’s love through our media ministry and evangelistic efforts and demonstrating His love through deeds of compassion.

Through all of our ministry outreaches – the LIFE TODAY television ministry, evangelistic outreaches, LIFE Centers, feeding programs, water well drilling, Homes for LIFE, disaster relief and other mission projects – we share the love of Christ.

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  • Address 1801 W. Euless Blvd Euless, TX 76040
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About Gateway Church

We’re all about people because God is all about people. One of the ways we express our love for Him is through our love for people, and we do that by helping each person who comes to Gateway grow in their relationship with the Lord.

It begins with our vision to see people saved, healed, set free, discipled, equipped, empowered, and serving. Everything we do revolves around those seven things. And it all starts with our weekend services. We meet in six locations across the Dallas/Fort Worth Metroplex, and you can even join us online if you aren’t in the area.

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COMMUNICATION GUIDELINES

  • Gateway Church will not facilitate any part of the hiring process.
  • Gateway Church reserves the right to remove any job posting or resume at any time for any reason.
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  • Gateway Church will not facilitate any sort of dispute between employers and job seekers.