Child Sponsor Relationship Manager 247 views

Who We Are: At Family Legacy, our work is focused on one goal – Glorifying God by empowering vulnerable and orphaned children in Zambia to live out their God-given potential. You see, we believe that these children have the potential to strengthen their country, communities, and families. Through academic, physical, spiritual and emotional care, true transformation can and will happen. Our calling is to provide the tools for them to take over as tomorrow’s leaders be it in their home, their country, or around the world.

Who We’re Looking For: Family Legacy Missions International is seeking a compassionate Relationship Manager who is adept at communicating with donors. Salary $40-45k. We are looking for a detail oriented, relational team member who is passionate about Family Legacy’s mission.

What You’ll Be Doing:

Under the leadership of the Senior Director of Sponsorships, the Relationship Manager is the primary point of contact between Family Legacy and our sponsors for the 14,000 students enrolled in our program. The goal of the Relationship Manager is to care for and build relationships with child sponsors through proactive contacting as well as timely responses to sponsor inquiries. Relationship Managers are responsible for sponsor retention through engagement and overview of our sponsor base.

  • Represent Family Legacy in a positive, pleasant manner by always providing excellent customer service. Serve as a role model and adheres to the Ministry’s Standards of Behaviors. Respond to requests and concerns in a friendly, fair, and impartial manner. Support the Ministry’s mission, vision, and values
  • Proactive Contacting
  • Proactively engage with sponsors to ensure they have a holistic understanding of their students (academic updates, ministry events, student information)
  • Work with the Family Legacy Development team to engage sponsor base in upcoming changes, collaborate on fundraising initiatives, and provide up to date quantitative data
  • Responsible for the initial point of contact with new sponsors, upselling current and prospective sponsors, and working with sponsors on the financial aspects of their sponsorship
  • Respond to Sponsor Inquiries
  • Provide timely, accurate information to sponsors on individual student inquiries, donation methods, and program changes.
  • Act as Subject Matter Expert on each program within Family Legacy and provide information as needed.
  • Take an active role in developing policies and procedures that guide the overall activity of the department, specifically the work of the relationship manager
  • Interface with Marketing and Communications to develop materials that meet the needs of our sponsors based on trends seen in the Sponsorships department.
  • 10% International travel is required.; must be willing to travel (upwards of 2 or more consecutive weeks) in Zambia as needed not more than twice per year.
  • Perform other job-related duties as assigned

What You Bring:

  • Bachelor’s Degree
  • Two (2) years of account management experience preferred
  • Demonstrates servant-leadership
  • Always operates with a high level of confidentiality, trust, and candor
  • Strong oral and written skills
  • Strong interpersonal/human relation skills
  • Ability to interact with diplomacy and tact amid influential constituents and diverse groups
  • Demonstrated flexibility and adaptability to various situations
  • Capacity to cultivate relationships with significant and influential individuals
  • Customer Care/Service experience preferred
  • CRM/Customer Database management experience preferred
  • Adept time management and project management skills
  • Organized and detailed-oriented
  • Proficient in Microsoft Office, G Suite, other CRM experience
  • Experience in soliciting donations (including gift in kind, financial contributions, services, volunteers, as well as physical items, etc.)
  • Exceptional team player and individual contributor faculties
  • Ability to multi-task and prioritize in a fast-paced environment
  • Pro-active and solutions-oriented
  • Exude high energy and enthusiasm

What We’ll Bring:

  • Comprehensive health care and wellness plans for your entire family
  • 403(b) plan with company match
  • Generous paid holidays, paid time off, and wellness days
  • Colleagues who care and pray for the ministry and each other
  • Coffee Chats, Monday Morning Huddles, Tuesday Morning Prayer, Weekly 1:1s, Lunch & Learns and more!
  • We pay 100% of our base plan medical premium.
  • Hybrid work schedule, in the office 8:30am – 5pm Monday-Wednesday, and WFH/remote on Thursdays and Fridays.
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At Family Legacy, our work is focused on one goal: Glorifying God by empowering vulnerable and orphaned children in Zambia to live out their God-given potential.   Through academic, physical, spiritual and emotional care, true transformation can and will happen.  Our calling is to provide the tools for them to take over as tomorrow’s leaders be it in their home, their country or around the world. Through Legacy Academy, we serve over 10,000 primary and secondary students.  From school uniforms, textbooks, school supplies and more, we provide the necessary tools for students to begin their educational journey.

www.familylegacy.com

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