Job Description
Discovery Cruises and Tours is a recognized leader in Holy Land travel specializing in custom group tours to Israel and other destinations throughout the Middle East and Europe. Our goal is to deliver the best possible tour experience with unquestioned character and integrity while bringing to life the Biblical stories of the prophets, Jesus, and His followers in the land where they took place.
We currently need an experienced professional to join our small team and provide mid-level administrative support. Travel industry experience is helpful but not required.
Benefits
- Salary commensurate with experience and qualifications
- 1 week of vacation after one year, 2 weeks after 3 years
- 5 days of sick leave after one year, 10 days after 3 years
- Small team in a relaxed environment
Job Requirements
Job Responsibilities:
- Tour registration processing
- Identify and gather missing information, i.e. passport numbers, travel itineraries, phone numbers, etc. by contacting customer or other entities
- Compile final instructions and distribute to the travelers
- Do tip calculations and distribute to the tour hosts
- Monitor and address various travel deviations, call logs, and waitlists
- Assist with travel deviations, call logs, and waitlists
- Provide backup phone and other support as needed
The ideal candidate will be:
- Dependable
- Quick to learn
- Patient and courteous in all interactions with clients, especially in high stress situations
- A customer service professional with an “above and beyond” attitude
- Detail-oriented
- A team player
- Experienced in Microsoft Word, PowerPoint, and Excel
- Self-motivated and accountable for deliverables
- Process-oriented; able to identify operational deficiencies and provide suggestions for improvement to efficiency as needed
- Willing to assist with basic office tasks as required, especially during peak periods
How To Apply
Please send resume to resumes@dcttravel.com